According to the minimum training standards established by the Administration for Community Living (ACL), Ombudsman program representatives are required to complete 18 hours of in-service training annually.
Do you need more in-service/continuing education training to meet the minimum 18 hours? Visit the NORC training page and use the NORC resources below to help fill these requirements.
Register for the Webinar We Have Unique Roles, But Often Support the Same Consumer: Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
Thursday, September 15 | 3:00 - 4:30pm ET | Register
Join this webinar to learn how Long-Term Care Ombudsman programs (LTCOP) and Adult Protective Services (APS) can work together to better serve people living in long-term care facilities. Programs from three states will share how their collaboration enhanced staff and community partners' knowledge about each program, provided training regarding sexual abuse and exploitation of long-term care residents, and assisted individuals involuntarily discharged from facilities.
Register for the Quarterly Technical Assistance (TA) Talk on the National Ombudsman Reporting System (NORS)
Wednesday, September 21 | 3:00 - 4:00pm ET | Register
Beverley Laubert, National Ombudsman Program Coordinator, Administration for Community Living (ACL), will open the discussion by highlighting the importance of NORS and documenting your work. NORC staff will provide a brief NORS refresher and share new resources. Following the presentations, we will open it up for discussion as we want to respond to as man of your NORS questions as possible. We are in the process of developing new NORS Frequently Asked Questions (FAQs) and want to know common areas of confusion and what needs additional clarification.
On-Demand Training Center
This on-demand education platform is a learning center for all individuals interested in achieving quality long-term care and is available through your computer or mobile device. The training center allows you to delve into important topics through online courses. Courses are available for Ombudsman programs, consumers, representatives of long-term care providers, advocates, and family members. Share information about the Training Center using this flyer.
Watch NORC Webinar Recordings
Visit the NORC website for webinar recordings and materials.
Preventing and Responding to Resident-to-Resident Mistreatment Training
Use this PowerPoint to train your representatives on the topic of "Preventing and Responding to Resident-to-Resident Mistreatment."
Training Toolkits
The following toolkits cover four topics: Abuse, Neglect, Exploitation, and Misappropriation of Property; Nursing Home Discharges; Residents' Rights; and the Long-Term Care Ombudsman Program Role in Emergency Preparedness and Response - the Basics. Each set of training materials include a video (Prezi video with a voiceover and clickable presentation without voiceover), a script for the Prezi without a voiceover, and a PowerPoint. The materials were developed for a variety of audiences. These materials can be used for continuing education for Ombudsman program representatives, but the trainer may need to adjust the text slightly or add discussion questions or case scenarios.
Abuse, Neglect, Exploitation, and Misappropriation of Property
Residents' Rights: Your Life, Your Care, Your Choices
Long-Term Care Ombudsman Program Role in Emergency Preparedness Response: The Basics
Responding to Allegations of Abuse: Roles and Responsibilities of the Long-Term Care Ombudsman Program (Reference Guide)
Review the reference guide with Ombudsman program representatives for a refresher of the federal authorities regarding the role of the Long-Term Care Ombudsman program in investigating cases involving allegations of abuse and discuss the scenarios.
National Ombudsman Reporting Systems (NORS) Training Materials
To improve NORS consistency and earn in-service/continuing education hours, review the NORS training materials and frequently asked questions (FAQs) and discuss scenarios for documentation.
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit
The purpose of this training kit is to review Long-Term Care Ombudsman (LTCO) complaint investigation procedures and demonstrate resident-direct advocacy and effective communication skills during complaint intake, investigation, and resolution. The training kit includes videos with case scenarios, developed by the Texas Long-Term Care Ombudsman program, which is intended to be used with the accompanying trainer guide, trainee guide, and trainer guide with answers, developed by the National Ombudsman Resource Center, during training for new representatives or to refresh skills of experienced representatives. This training kit provides examples of appropriate responses to the trainee guide as well as additional questions or tips for trainers to use in order to further the discussion initiated by the video.
Voices Speak Out Against Retaliation
Watch this video from the Connecticut Long-Term Care Ombudsman Program, view the Instructor's Guide, and answer the questions presented.
Person-Centered Care Video Series and Teaching Guide
The Texas Long-Term Care Ombudsman Program produced a series of seven brief (under 2 minutes each) person-centered care videos and a teaching guide using CMP funds. A pre- and post-test are included in the teaching guide along with the answers. This training can be adapted to virtual training if programs, facilities, or councils have the capability to share videos through their webinar or webcast software. The links to the videos are in the guide and the videos are publicly available on the Texas HHSC YouTube Channel. The teaching guide may be reproduced for training purposes.
Appropriate or Not?
This worksheet was created by the Massachusetts Ombudsman Program to be used in trainings to determine whether the situation is or is not appropriate for an Ombudsman to handle.
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