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August 30, 2022

In this Issue:

  1. CFPB Panel on Nursing Home Debt Collection Practices; Consumer Voice Policy Director Speaking
  2. Sessions to Look Forward to at the 2022 Consumer Voice Conference
  3. Article Notes That Many Pennsylvania Nursing Homes Will Need to Spend More on Resident Care to Meet Requirement of New Law
  4. NORC Webinar on the Long-Term Care Ombudsman Program and Adult Protective Services Collaboration

CFPB Panel on Nursing Home Debt Collection Practices; Consumer Voice Policy Director Speaking

The Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra is hosting a virtual discussion on Thursday, September 8th at 2:00pm ET. The discussion will include advocates, service providers, community leaders, and members of the public and will explore challenges around nursing home debt collection practices and the impact they can have on the financial wellbeing of caregivers, their families, and friends. This field hearing is a chance for the CFPB to listen and learn about consumer advocates’ and individuals’ experiences with nursing home debt and debt collection practices. Consumer Voice Director of Public Policy, Sam Brooks, will be speaking.

RSVP to attend here.
 The hearing will be live-streamed at consumerfinance.gov/NursingHomeDebt.

Sessions to Look Forward to at the 2022 Consumer Voice Conference

Join us in Baltimore, Maryland November 14-16, 2022 at the Lord Baltimore Hotel to reconnect in person.  Over the pandemic, we've learned how important it is to connect face-to-face, build relationships, and learn from each other.

For those unable to join us in person, virtual conference programming will be December 8-9, 2022.  New live sessions and select recorded programs from the in-person conference will be available.
Note: Registration to the in-person conference also gives you access to the virtual programming.

2022 Conference Session Topics

Learn more about the conference and register.

Article Notes That Many Pennsylvania Nursing Homes Will Need to Spend More on Resident Care to Meet Requirement of New Law


This summer, Pennsylvania became the fourth state to pass a law requiring nursing homes to spend a certain amount of annual expenditures on resident care. The Pennsylvania law, which goes into effect next year, sets that number at 70%. A review done by the Philadelphia Inquirer of 288 nursing homes, found that more than half currently do not meet the 70% requirement.

The Inquirer article also looked at how unclear and opaque nursing home finances are, noting that nursing homes use accounting and ownership hijinks to hide the siphoning of taxpayer dollars away from resident care to profits. The article notes that little to no scrutiny of nursing home cost reports currently occurs, allowing facilities to operate with impunity when it comes to disguising how Medicare and Medicaid dollars are spent.

Center to the Biden Administration nursing home reforms announced in February 2022 was transparency in nursing home finances. Consumer Voice strongly supports increased scrutiny on how nursing homes currently spend taxpayer dollars. This will require CMS and states to regularly review and audit cost reports. Consumer Voice also supports the implementation of mandated spending requirements, similar to the law recently passed by Pennsylvania.

For more information, read the article from the Philadelphia Inquirer.

NORC Webinar on the Long-Term Care Ombudsman Program and Adult Protective Services Collaboration


Join the National Long-Term Care Ombudsman Resource Center (NORC) for a webinar on Thursday, September 15 from 3:00 - 4:30 pm ET entitled, "We Have Unique Roles, But Often Support the Same Consumer: Long-Term Care Ombudsman Program and Adult Protective Services Collaboration." This webinar will discuss how Long-Term Care Ombudsman programs (LTCOP) and Adult Protective Services (APS) can work together to better serve people living in long-term care facilities. Programs from three states will share how their collaboration enhanced staff and community partners' knowledge about each program, provided training regarding sexual abuse and exploitation of long-term care residents, and assisted individuals involuntarily discharged from facilities.

Speakers:

  • Hilary Dalin, Director, Office of Elder Justice and Adult Protective Services, Administration for Community Living (ACL)
  • Beverley Laubert, National Ombudsman Program Coordintor, ACL
  • Amity Overall-Laib, Director, NORC
  • Maria Greene, NORC Consultant
  • Andy Capehart, Senior Business Analyst/Subject Matter Expert, APS TARC
  • Jennifer Spoeri, Executive Director, NAPSA
  • Sandra Jenkins, Alaska APS Program Manager
  • Stephanie Wheeler, Alaska State Long-Term Care Ombudsman
  • Cheryl Hennen, Minnesota State Long-Term Care Ombudsman
  • Bill Whited, Oklahoma State Long-Term Care Ombudsman.

This webinar is intended for Long-Term Care Ombudsman program representatives and Adult Protective Services staff.

Register Now

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