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As the COVID-19 outbreak continues to evolve, be sure to regularly check our COVID-19 webpage for Ombudsman programs for updated information. Below are new resources and reminders.


LET US KNOW

We are looking for examples of effective communication and advocacy during the current in-person visitation restrictions. Please share examples of the following by emailing ombudcenter@theconsumervoice.org.

  • How you communicate with residents, family members, providers, and the community; and 
  • Successful individual and systems advocacy.

FEDERAL UPDATES

NEW! Press Release: HHS Announces Nearly $4.9 Billion Distribution to Nursing Facilities Impacted by COVID-19 - May 22, 2020

NEW! CMS Guidance (QSO-20-30-NH) on Nursing Home Reopening Recommendations for State and Local Officials (press release and FAQs) - May 18, 2020


NORC UPDATES

NEW! Self Care Fact Guide: Taking Care of You

NEW! COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy four-part webinar series. Materials from the first two webinars are available.

  • Part I: Person-Centered Trauma-Informed Care in a Time of COVID-19 (April 29) 
  • Part II: Compassion Fatigue in the Time of COVID-19: Helping Ourselves to Help Others (May 20)

NEW! Examples of Resident Support and Communication


ADDITIONAL UPDATES

NEW! COVID-19 FAQ Webpage from Consumer Voice

NEW! NCLER Practice Tip on Stimulus Payments and Representative Payees: What You Need to Know - May 27, 2020

NEW! NCLER Tip Sheet: Advance Care Planning and COVID-19 - May 20, 2020

NEW! Institute on Aging Fact Sheet: COVID-19 Related Scams (English, Spanish, Chinese, Russian) - May 15, 2020

NEW! NCLER Fact Sheet: Nursing Home Residents, Medicaid, and Stimulus Checks: What You Need to Know - May 7, 2020

UPDATED! American Bar Association: Frequently Asked Questions by Guardians about the COVID-19 Pandemic - Updated May 6, 2020


WEB PAGES TO VISIT AND LISTSERVES TO JOIN

For more information, visit these web pages:

ACL COVID-19 page (Join listserv)

CMS COVID-19 page

CDC COVID-19 page

NORC COVID-19 page (Join listserv)

Consumer Voice COVID-19 page (Join listserv)

We are updating this page regularly, so please check back often for the latest information.

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