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Are you new to the Ombudsman program? The National Ombudsman Resource Center (NORC) provides support, technical assistance, and training to the 53 State Long-Term Care Ombudsman Programs and their statewide networks of over 500 local Ombudsman entities. Below are key sources and information to familiarize yourself with the Ombudsman program and NORC resources.

New Infographic - Are you new to the Ombudsman Program? Here is what you need to know

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This infographic provides a step-by-step checklist for new Ombudsmen to acquaint themselves with NORC and includes links to important webpages and resources, information about the Ombudsman program, the sign-up page for our email listserv, and our email address if you have any technical assistance questions.

Visit the NORC Website
The NORC website is filled with information, resources, and news from Ombudsman programs to support and inform programs across the country. Watch this short video as an introduction to the NORC website.

Get to Know Key NORC Resources
This page serves as a shortcut to access key NORC resources quickly. If you have trouble finding a resource visit the site map to view all web pages.

Communicating with NORC and Staying Updated
Join our email list to receive timely updates, newsletters, training opportunities, and additional information. If you have need additional assistance, email us!

Get to Know the Ombudsman Program
This page includes information on the history of the program, applicable federal law and regulations, key stakeholders, and an overview of available NORC resources.

Additional tips and resources are availabe at www.ltcombudsman.org. If you have any questions, email ombudcenter@theconsumervoice.org.

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  1. If you are new to the Ombudsman program, download and review it, and share it with your peers.
  2. If you hire paid representatives and/or work with volunteer representatives, include this resource in their welcome and orientation materials for initial training.
  3. Share this resource on your program’s social media accounts.

Read archived issues of NORC Notes here. If you have a question, are not able to find a resource, or want to share training materials or program practices, please email ombudcenter@theconsumervoice.org.

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